Return Policy for the Lipglosses

Overview: Our priority is to ensure the safety, hygiene, and satisfaction of all our customers. To uphold these standards, we do not accept returns or exchanges on lip glosses and lip products once they have been opened or used. This policy is in compliance with health and safety regulations.

 

Policy Details:

 

1. Opened Products:

  1. For health and safety reasons, any lip gloss or lip product that has been opened, used, or shows signs of tampering cannot be returned or exchanged under any circumstances.

 

2. Unopened Products:

  1. Lip glosses and lip products that remain unopened and unused may be eligible for return or exchange within 14 days from the date of purchase. The product must be in its original packaging, and the return must be accompanied by the original receipt or proof of purchase.

  2. Refunds for unopened products will be processed using the original payment method within 14 days upon receiving the returned item.

 

3. Defective Products:

  1. If you receive a defective lip gloss or lip product, please contact our customer service team within 7 days of receiving your order. We will guide you through the process of returning the defective item. Upon verification of the defect, we will offer either a replacement or a full refund, including any shipping costs incurred.

 

4. Allergy Concerns:

  1. If you experience an allergic reaction to any of our lip glosses or lip products, please reach out to our customer service team immediately. We may request medical documentation and/or the product for assessment. Eligible cases will be considered for a refund or exchange, and we will address the issue as quickly as possible.

 

5. Final Sale Items:

  1. Items marked as "Final Sale" are not eligible for return or exchange. This includes products sold at a discount, promotional items, and limited-edition releases.

 

How to Initiate a Return or Exchange:

To initiate a return or exchange for an eligible product, please follow these steps:

  1. Contact our customer service team at https://mentalskincare.com/pages/contact-us within the specified return period.

  2. Provide your order number, receipt, and a detailed reason for the return or exchange.

  3. Follow the instructions provided by our customer service team, which may include shipping the product back to a specified address or providing additional information for verification.

  4. Once we receive and inspect the returned item, we will process your refund or exchange within [insert number of days, e.g., 14 days]. You will receive a confirmation email once the process is complete.

 

Shipping Costs:

  1. Customers are responsible for return shipping costs unless the product is defective or there was an error with the order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of the returned item.

 

Customer Service:

For questions or concerns regarding our return and exchange policy, please contact us at: https://mentalskincare.com/pages/contact-us

 

Policy Updates:

  1. This policy is subject to change at any time without prior notice. Please refer to the policy on our website for the most current version.

 

FAQs:

  1. Why can’t I return or exchange an opened lip product?

  2. To ensure the health and safety of our customers, we cannot accept returns or exchanges on products that have been opened or used.

  3. What if I received a defective product?

  4. Please contact our customer service team within 7 days of receiving your order for assistance with defective products.

  5. What if I have an allergic reaction?

  6. Contact us immediately with details of your reaction. We may request medical documentation and/or the product for assessment to determine eligibility for a refund or exchange.

  7. Can I return a product I bought on sale?

  8. Items marked as "Final Sale" are not eligible for return or exchange.

 

Important Notes:

  1. Keep the original receipt or proof of purchase for any potential return or exchange.

  2. We reserve the right to refuse any return or exchange if it does not meet our policy criteria.